How a firm settles an account for its creditor client.
A six-step look at how a creditor-side law firm works a charged-off file in Debt Digest: a creditor places the account, the firm settles it against the creditor's configured floor, the consumer pays the identified owner or authorized payee, and the whole thread lands in an examiner-ready matter file. The sample records the firm's authority and conduct; legal duties depend on the actual role, account, jurisdiction, and law.
Three parties, one shared thread
The creditor places the file.
Cascade Mountain FCU sends a charged-off Visa account to Lockwood & Reese. It lands in the firm's workspace queue with the balance, the charge-off date, and the creditor's configured settlement floor already attached. The placement event is timestamped in the audit log.
FDCPA §1692a(6) role-specific analysis
The firm works the account, inside the lines.
The firm's staff works from the shared account workspace. The §1006.14(b)(2) telephone-frequency guardrail is on screen, and the section 1006.34 validation-notice template is one click away. Every call and notice is logged to the account timeline as it happens.
§1006.14(b)(2) call-frequency guardrail
§1006.34 validation notice
A settlement offer, checked against the creditor's floor.
The firm posts a settlement offer in the thread. The platform checks it against Cascade Mountain's configured floor: above the floor, it moves; below, it routes to the creditor for review. No offer slips below what the creditor authorized.
Matrix floor creditor-configured
Every send passes the firewall first.
Before any outbound message leaves the workspace, the platform checks the consumer's representation and cease-communication status. A consumer with counsel of record or a cease request on file is blocked automatically, and the blocked send is logged with the reason, hash-chained with everything before it.
FDCPA §1692c representation + cease enforced
The resolution is accepted in the thread.
The settlement is accepted in the same thread where it was negotiated, and the acceptance is recorded on the audit log with everything before it. The consumer pays Cascade Mountain FCU directly, on the creditor's own rail. Debt Digest never receives the consumer's payment and never holds the funds.
Consumer → creditor direct payment
A clean record and a flat bill.
As payments are recorded, the thread closes with an examiner-ready record of every state change, printable in one click as the matter file. The firm's bill from Debt Digest is a flat per-seat subscription: the same number whether this file settled for $500 or $50,000.
Per seat flat monthly
Tex. Rule 5.04(a) no fee-split
See the workspace on a screen share.
Thirty minutes, the live product on a sample file, and straight answers on the Service Provider posture for your firm's compliance lead.