The product tour

How a past-due account becomes a resolved one.

A guided tour of the platform your portfolio team will live in. Import accounts, configure offers, watch customers self-resolve, and recover funds, all from one auditable workflow under your own brand.

Roles and authority stay explicit FDCPA-aligned audit trail Activation follows verified readiness gates
See it in action

Three views your portfolio team will live in

Switch between Portfolio Analytics, Settlement Workflow, and Compliance & Audit: the same three surfaces your collections lead, finance team, and examiner each ask for.

Illustrative sample portfolio data for product preview. Real metrics populate from your accounts after onboarding.

Illustrative sample offer data for product preview. Real offers populate from your portfolio after onboarding.

Illustrative sample compliance data for product preview. SOC 2 is in progress; current status is published at /trust.

Want to see your portfolio in this view?

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Analytics, offers, audit trail: live SOC 2: in progress SSO & SCIM: on the roadmap
Step-by-step

Four steps from portfolio to payment

No intermediaries. No commission splits. Just a clean, auditable workflow: your brand, your consumers, your bank account.

01Import

Upload a CSV. We map, validate, and flag.

Upload a CSV of delinquent or charged-off accounts. Debt Digest maps your columns, validates the data, and automatically flags SOL-sensitive accounts so your team knows what needs attention before a single outreach fires.

1,000 accounts per batch SOL flagged on import FDCPA §809(a) notice auto-generated
02Configure

Set tiered offers. Or override account-by-account.

Set offer tiers by days-past-due bucket, or apply manual offers account-by-account. Every offer is logged with a timestamp, offer amount, expiry, and the user who created it. Full audit trail, automatically.

DPD-bucket tiers Per-account override Append-only audit log
03Resolve

Consumers self-resolve in your branded portal.

Each consumer receives a unique portal link; no login required for the basic flow. They see their balance, your current offer, and a plain-language explanation of their options. They can accept, propose a payment plan, or flag a dispute, all without picking up the phone.

Your brand, not ours Dispute pause auto-enforced Up to 36-month plans
04Funds flow

Funds go directly from the consumer to you.

Accepted settlements flow directly to your institution's bank account. No middleman holding funds. No commission split. No re-aging risk. Debt Digest bills a flat per-active-account subscription, never a percentage of what you recover.

Consumer → creditor → DD Pilot: $0/account/mo Standard: $2.50/account/mo, $1,500 floor
Why the setup is clean

Every account preserves who owns it, who acts, and who decides.

The platform records the owner, creditor, servicer, collector, firm, representative, sender, and decision-maker separately. In currently activated direct-payment workflows, it does not custody consumer funds. Legal duties follow actual role, authority, conduct, account context, jurisdiction, and law. See how the controls work.

Roles and authority stay explicit Customers pay you directly Ownership changes require an explicit transaction Every sender is identified before delivery
Built for every stakeholder

Why it works across your organization

Recovery isn't just a collections problem. Debt Digest is designed for the people who own compliance, finance, and customer relationships.

For your compliance team

Every communication logged and FDCPA-aligned

Every outreach, offer, response, and payment is timestamped, logged in an append-only audit trail, and tied to the participant that acted. The record preserves ownership, authority, sender identity, and decision provenance so an examiner can review what actually happened.

For your finance team

Pilot: $0/account/month, no platform fee, no contingency

You pay nothing up front during the 30-day pilot: no platform fee, no contingency, no percentage of recovery. Post-pilot: $2.50 per active account per month, $1,500/month floor. Model your portfolio's math with us before you commit.

For your consumers

Familiar brand. Clear options. Plain English.

Consumers see your institution's name, not a stranger's, and are offered real options in plain English. Options are presented in plain English on a page the consumer controls. Most people who default want to pay; they just need a fair, fear-free path. Debt Digest builds that path. Goodwill preserved.

Common questions

Questions we hear every time

If yours isn't here, tell us on the pilot call. We'll get it answered before you sign anything.

That depends on who is acting, what they do, their authority, the account, and the jurisdictions involved. Direct creditor self-collection can be treated differently from servicing, third-party collection, legal representation, or debt ownership, but the platform does not make that legal determination. See how role-specific controls work.

Have counsel evaluate your specific operating model and state-by-state requirements before activation.

A cure is when an account returns to 0 DPD and stays current for 60+ days. We benchmark your cure rate against your own 12-month history on the same DPD bucket, or a 10% industry default if you don't have it, so you can see the lift Debt Digest drives. It doesn't change your bill: pricing is a flat per-active-account subscription, with no percentage of cures or recovery.

They stay in your Debt Digest portfolio. You can adjust offer tiers, extend timelines, enroll accounts in payment plans, or export them for agency placement later. Nothing falls off a cliff; you remain in control of every account's lifecycle throughout. We never hand them off, never resell, never move them without your written instruction.

Activation follows readiness gates rather than a calendar promise: verified identity and authority, data mapping, offer configuration, brand setup, compliance review, and a passing preflight. We surface the unmet gate directly instead of declaring an account live early.

In currently activated direct-payment workflows, consumer funds go to the identified account owner or authorized payee. Debt Digest invoices your institution separately under its per-active-account subscription. Pilot: no platform fee. Post-pilot: $2.50 per active account per month, $1,500/month floor. No usage, outcome, contingency, or percentage-of-recovery fee.

SSO and SCIM are not yet live. Today, the creditor dashboard uses role-based auth with JWT (4-hour expiry) and per-IP rate limiting. Enterprise SAML/OIDC and SCIM activation remains gated on the identity, tenant-isolation, and provisioning controls documented at /trust.

See the math on your portfolio in 30 minutes.

Send us a redacted snapshot of your 30–115 DPD bucket. We'll model your cure-rate lift, pilot economics, and 90-day rollout plan at no cost, no obligation.

Request a pilot
Role-aware platform with counsel-gated activation FDCPA aligned by construction SOC 2 Type I roadmap Audit log by default